FAQs

ABOUT YOUR ORDER 

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Can I send my order to a friend?

Yes, absolutely. Just contact us with your friend’s address as soon as you have placed your order, and we will redirect your order to them.

What are the POSTAGE COSTS and DELIVERY TIMES?

For all other orders (including those which combine the mini book and postcards with other items), postage costs are detailed below.

UK – delivery times: We use Royal Mail first class postage and aim to get your parcel to you within 2 working days of any UK order placed from Monday to Friday (we can’t process orders at the weekend at the moment, so these will take a little longer).

UK – postage costs: If you are sending your parcel within the UK, the standard postage cost added to your order will be £3.75. However, if you are only ordering up to 5 copies of the Sea Soul Blessings mini book (printed version) or a pack or two of postcards, the postage cost is £1.50.

Europe (Royal Mail – EU) – delivery times: We use Royal Mail International Standard postage and aim to get your parcel to you within 5-7 working days.

Europe (Royal Mail – EU) – postage costs: The total postage cost is £4 when purchasing 1 or 2 sets of Sea Soul Blessings (with or without mini book), £6.50 when purchasing 3 to 4 sets, and £8 when purchasing 5 to 7 sets. To purchase more than 8 sets, please contact us directly here.

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US and Canada (Royal Mail – World Zone 1) – delivery times: We use Royal Mail International Standard postage, and aim to get your parcel to you within 7-9 working days.

US and Canada (Royal Mail – World Zone 1) – postage costs: The total postage cost is £4.50 when purchasing 1 set of Sea Soul Blessings (with or without mini book), £6 when purchasing 2 to 4 sets, and £9 when purchasing 5 to 7 sets. To purchase more than 8 sets, please contact us directly here.

IMPORTANT: please note that US and Canada postage costs do not include additional domestic import tax, which may be applied by countries outside of the EU. Please check your local regulations prior to purchase.

Anywhere else: We can post to Australia and other countries not listed above. Just contact us and we will work out the postage and timeframe for you.

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What if my parcel doesn’t arrive?

If your parcel hasn’t arrived in the timeframe detailed above, then please contact us here and we will investigate with Royal Mail. If the parcel is lost, we will send you a replacement product.

What if my purchase is damaged?

If your product arrives in a damaged condition, or you find yourself unhappy with your product in some way during the first 14 days after the product’s arrival with you, please let us know immediately.

If the product is damaged when it arrives, we will issue you with a replacement product.

IMG_3807What if I decide I don’t like my purchase?

We want you to be entirely happy with your purchase from us.

If you wish to cancel your order, you can do so within 14 days of its arrival. Simply contact us here to let us know.

You will need to return the goods to us in the condition in which you received them, using the packaging in which they arrived (return postage is at your own cost).

As soon as we receive the goods, we will reimburse your original purchase costs.

ABOUT SEA SOUL BLESSINGS

How environmentally friendly are Sea Soul Blessings?

We’re constantly working to become as sustainable as possible in all we do as a small business.

Our Sea Soul Blessings box set is now entirely recyclable and made from mostly recycled materials. It’s also vegan and plastic-free.

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We produce and distribute our products from one UK location, using Royal Mail as the most sustainable current delivery solution.

We donate 10% from every sale to environmental causes. We are Plastic-Free Business Champions and Community Allies (thanks to Plastic-Free Penzance and Surfers Against Sewage).

You can find out more about what we do both personally, and as a company on our journey towards greater sustainability over here.

How do I use my Sea Soul Blessings cards and book?

There are no rules about how or when you use your Sea Soul Blessings cards. You get to choose what works best for you. But over here, we share some ideas from us and our community about ways to use your Sea Soul Blessings cards and book.

What do other people think about Sea Soul Blessings?

You can read some feedback from our customers, and browse a selection of interviews with our community. You can also find links to some of the press we’ve featured in over on our press page. 

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ANYTHING ELSE

How do I make a complaint?

If you wish to make a complaint, please contact us by email, and we will do our best to put things right.

How do you protect my data?

We are committed to ensuring that your privacy is protected. If you provide any information by which you can be identified when purchasing a product, or signing up to our mailing list, it will only be used in accordance with our privacy policy.

My question isn’t answered here

Please get in touch with us – we’ll do our best to answer it, and then share the answer here to help others.

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